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First, if you have a need to consider refunds and returns, you likely order a product form us. Which means we owe you a “Thank you”. We promise to do our best to deliver an amazing product and customer experience. That said, here are some things you might want to know.

1. The products without manufacturer’s faults can’t be returned and refunded.

2. For any defective or damaged product, simply return it with its included accessories and packaging along with the original receipt within 7 days with orders in Vietnam and 30 days with international orders, since the date you received the product, and we will exchange it or offer a refund based upon the original payment method.

3. To cancel an order, please contact Sangha Factory Vietnam as soon as possible. If your order has not shipped yet, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item from you and processed them at our warehouse.

4. All refund recipients will receive an email confirm for their records.

5. All returns must be sent back to our office:

    T1 – Times City, 458 Minh Khai Street, Hai Ba Trung District, Hanoi

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